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CRM data analytics

Turning CRM Data into Deep Customer Insights

The world is becoming increasingly personalized.  Frequent flier numbers and customer membership programs enable companies to track consumers’ buying patterns; social media platforms and digital

Designed for Digital

Designed for Digital · Book Review

“Designed for Digital” is a compelling read for executives, managers, and digital transformation agents who are in the business of shaping the future of their

Unicorn Project

The Unicorn Project · Book Review

In “The Unicorn Project,” Gene Kim takes readers back to the fictional Parts Unlimited, the struggling auto parts company that also served as the backdrop

innovation speech

Need an Expert Speaker on Innovation?

Searching for a keynote speaker for your conference or seminar? Looking for an expert on Innovation or IT strategy to stoke the creative fires of your group?

small business innovation

Innovation – The Great Equalizer

For small and midsize companies competing against large competitors, it can often feel like they are set up to fail. The competitors may have stronger