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IT consulting

Nurturing a Culture of Innovation

“Companies must innovate or die”.  “Record-setting innovation investments poised to disrupt many industries”.  Headlines like these proliferate business journals and have become calls to action

CRM data analytics

Turning CRM Data into Deep Customer Insights

The world is becoming increasingly personalized.  Frequent flier numbers and customer membership programs enable companies to track consumers’ buying patterns; social media platforms and digital

Designed for Digital

Designed for Digital · Book Review

“Designed for Digital” is a compelling read for executives, managers, and digital transformation agents who are in the business of shaping the future of their

Unicorn Project

The Unicorn Project · Book Review

In “The Unicorn Project,” Gene Kim takes readers back to the fictional Parts Unlimited, the struggling auto parts company that also served as the backdrop