Customer Service Agents will Never Take Notes Again
The day is coming far sooner than most people expect. The rapid evolution of artificial intelligence (AI) is set to transform the customer service landscape in ways we are only…
The day is coming far sooner than most people expect. The rapid evolution of artificial intelligence (AI) is set to transform the customer service landscape in ways we are only…
In today's fast-paced and ever-evolving digital landscape, businesses must leverage technology to maintain a competitive edge. However, simply following generic best practices found on the internet often falls short of…
In today's rapidly evolving digital landscape, the role of the Chief Information Officer (CIO) and Chief Technology Officer (CTO) have become more critical than ever. A successful CIO/CTO must navigate…
In the dynamic landscape of IT consulting, the prevalent "land and expand" model has been a mainstay. Firms deploy senior consultants on "strategy consulting" assignments, where the unwritten goal is…
In today's dynamic digital landscape, the stakes for successful digital transformation have never been higher. The promise of increased efficiency, agility, and competitiveness has propelled businesses into substantial "digitalization" investments…
In a previous post, we noted how the exploding hype over artificial intelligence (AI) has raised awareness of these powerful capabilities, often AHEAD of the identification of needs and opportunities…
In many industries in the modern business environment, Digital Transformation is no longer an option - it's a necessity. Amid this shift, organizations must thoughtfully decide where to direct their…
Our founder Jeff Roberts was honored to be interviewed by Corey Prator, founder of Consortium Partners, about our purpose
A lot goes into being an enterprise CIO/CTO these days – from foundational capabilities like IT operations, infrastructure, telecom, disaster readiness, cybersecurity and governance to business-tailored solutions like applications, RPA,…
CEOs are feeling better about the enabling impact of IT these days; Covid and the light-speed jump to remote/hybrid operations at many organizations raised IT's profile to levels never before…