Best Digital Strategy

Optimizing IT

Business Impact – the True North for Innovation

There is a lot of hype within the business sector around emerging technologies. Talk of finding new, creative ways to solve business challenges never fails to incite a buzz within organizations, for good reason. With the right compass heading, technology can sustain or change a company’s culture, and many new technologies are emerging that promise a significant impact on business over the next few years. At times the excitement is about the technology and not its business impact Innovation is important, and powerful, and impactful, but only if it creates real business results. Without the right compass heading, forward motion is NOT progress but only wasted effort and time.  Likewise, innovation for its own sake (outside of a pure research context) is often just a drain on time and money. Instead of seeking the latest technology for its own sake, an assessment of need & opportunity is incredibly important. Innovative [...]

JUST Keeping the IT Lights On = Awaiting Disruption

Is your IT just “keeping the lights on”? i.e. Are you just waiting to be disrupted? (Or did COVID already do that?) Don’t get me wrong – keeping the lights on, avoiding security breaches, even creating organizational/margin efficiency with IT – these are worthy goals. But they are TABLE STAKES in today’s pandemic economy; we go far beyond this in our proprietary Innovation framework: → STABILIZE your IT – yes “the lights need to stay on” reliably, securely, auditably → OPTIMIZE strategic trade-offs – get what you pay for, pay to your point of maximum ROIC → MONETIZE your IT – invest in tech capabilities to drive REVENUE & MARKET-SHARE Innovation Vista’s mission is to INNOVATE BEYOND EFFICIENCY for TOP-LINE IMPACT in midsize companies: → Taking market-share with tech capabilities your competitors can’t match → Enabling Digital connection not just in remote teams, but with your customers → Accelerating your [...]

The New Digital Normal of Customer Expectations

Digital disruption began well before we were all forced to practice social distancing, but recently it has advanced into sections of society that were previously slow to adopt. As more and more business is conducted online, especially from the palm of their hand, customers are beginning to distinguish between companies who provide an easy experience vs. those who have limited or no digital capabilities. This is really just a continuation of the evolution of customer preferences, and the rewarding of those who align with (or even drive) that evolution.  In the not so distant past, we witnessed what can happen to a brand that does not respond quickly to customer behaviors. Customer battles were everywhere: Blockbuster vs Netflix, and every box store vs Amazon. Now, in the tenuous aftermath of the nationwide COVID-19 economic shutdown, we are seeing other sectors being challenged to make digital the new normal, including service, [...]

Escaping the Catch-22 of Post-COVID Digitalization

COVID-19 has escalated and turbo-charged digital transformation across the globe. Prior to COVID, many organizations planned to build out more options for their employees to be more productive by working remotely. They planned to create a way for customers to interact with them and buy from them online, and allow for their management teams to have dashboard views of their internal productivity and customer interactions. Most planned for these enhancements to be phased in over the next few years. Now digital transformation is a necessity for successful business in a post-COVID economy. Yet companies without those capabilities already integrated in will struggle to build them. With the onset of social distancing measures and state mandates for keeping business fronts closed, remote work has never been more essential. It's not just for the sake of productivity, but for safety--and ultimately, worker engagement. Success is now incumbent on a company's ability to [...]

CRM Adoption Needs Good Leadership as Much as Good IT

Over 90% of companies with dedicated sales teams have licensed a CRM system, and yet far fewer of these companies believe their CRMs are strategic in their impact to the top and bottom lines.  Quora got double-digits responses to the question "Why do salespeople hate CRM?"  "Why do salespeople love CRM?" had not been posted as a question as of the time of this writing. Why is it so challenging to get sales teams to use CRM systems? Contrary to some other commentators on this topic, I don't believe the problem of low CRM adoption is due mainly to the systems being overly complex, or salespeople having limited grasp of software generally.  Don't get me wrong; some CRMs are no doubt too complex, designed by techies without sufficient input from real sales teams, etc.   There are over 300 different CRM systems in the market today, and no doubt some are [...]

What CXOs should know about Digital Transformation

Digital transformation is a buzzword which has crept into the language of business in recent years, and the definition of the term varies greatly. At Innovation Vista, we define “digital transformation” as the effort to use technology to grow revenue. Digital Transformation - IT strategy insights for CXOs Digital transformation is driven by a broader view of Information Technology than its traditional goals of increasing efficiency and automation to help businesses save money and boost productivity. Today, technology has advanced in ways that allow businesses to do much more than what was possible in the past. Even in its traditional scope, IT has become a major component of most businesses' success. Most corporate executives and C-suites are comfortable with it in this shape and size, but when there’s talk of re-envisioning IT, even with the promise of greater impact, CXOs can become understandably nervous. Hesitations on Digital Transformation One of [...]

Best IT Strategy for a Non-IT Startup? It Depends

Tech company startups are the darlings of the press and of venture capitalists.  It certainly seems that tech companies dominate the list of "Unicorns" and top IPOs from the last few decades.  Their pace of revenue acceleration (though not necessarily usually earnings) are breathtaking - at least for the few who make it "over the hump" to reach critical mass.  But these are far from the only startup businesses where key IT decisions are needed. In non-IT startup companies, the landscape of tech choices is different, although potentially just as impactful on the company's chances of success.  Tech isn't their product, but in many cases it may make up a significant part of their engine (there is a spectrum of IT impact, of course - that's one reason why "It Depends..")  Interestingly, from the myriad books on the topic of startups pumped out of publishing houses these days, very few [...]

By |2020-10-02T14:56:00-06:00September 12th, 2019|IT Leadership, Optimizing IT, Stabilizing IT|

How is IT Doing? Ask Business Leadership FIRST

"We do a great job.  90% of our KPIs and projects are in the green, and we had 99.9% uptime last month..." ...Comments like this can be indicative of successful IT shops, hitting on all/most cylinders and empowering their companies to great results. ...Comments like this can also come out of IT leaders' mouths in departments which are completely failing their businesses - possibly without them even knowing it.   Wait, you say.  How could Key Performance Indicators be put in place, or projects approved, without the business being on board?  And if 90% of them are in the green isn't that a good sign?  Not necessarily.  They could very well be meaningful, but KPIs may not really measure how well IT is supporting and empowering the business.   Consider these common situations: KPIs surrounding reaction times to requests, but none addressing proactivity KPIs about bug fixes, but none measuring the [...]

By |2020-10-02T14:51:17-06:00December 2nd, 2018|Enterprise Systems, IT Leadership, Optimizing IT, Stabilizing IT|