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Enterprise Systems

JUST Keeping the IT Lights On = Awaiting Disruption

Is your IT just “keeping the lights on”? i.e. Are you just waiting to be disrupted? (Or did COVID already do that?) Don’t get me wrong – keeping the lights on, avoiding security breaches, even creating organizational/margin efficiency with IT – these are worthy goals. But they are TABLE STAKES in today’s pandemic economy; we go far beyond this in our proprietary Innovation framework: → STABILIZE your IT – yes “the lights need to stay on” reliably, securely, auditably → OPTIMIZE strategic trade-offs – get what you pay for, pay to your point of maximum ROIC → MONETIZE your IT – invest in tech capabilities to drive REVENUE & MARKET-SHARE Innovation Vista’s mission is to INNOVATE BEYOND EFFICIENCY for TOP-LINE IMPACT in midsize companies: → Taking market-share with tech capabilities your competitors can’t match → Enabling Digital connection not just in remote teams, but with your customers → Accelerating your [...]

Turning CRM Data into Deep Customer Insights

The world is becoming increasingly personalized.  Frequent flier numbers and customer membership programs enable companies to track consumers' buying patterns; social media platforms and digital marketing channels enable them to know even more about our preferences and lives.  The door has been opened to inappropriate uses of this information, as evidenced by the "fake news" and Facebook/Cambridge Analytica scandals from the 2016 election.  But far more commonly, companies are using customer data in legitimate to personalize their communications with customers, with significant results. Customers are happy for you to know about them According to Accenture, 83% of consumers are willing to share their data in order to enable a personalized B2C experience, and 91% say it actually impacts their buying habits.  For B2B purposes, companies have long known there is easy access to public data about them, so any gain in efficiency is welcomed from suppliers who make use of [...]

CRM Adoption Needs Good Leadership as Much as Good IT

Over 90% of companies with dedicated sales teams have licensed a CRM system, and yet far fewer of these companies believe their CRMs are strategic in their impact to the top and bottom lines.  Quora got double-digits responses to the question "Why do salespeople hate CRM?"  "Why do salespeople love CRM?" had not been posted as a question as of the time of this writing. Why is it so challenging to get sales teams to use CRM systems? Contrary to some other commentators on this topic, I don't believe the problem of low CRM adoption is due mainly to the systems being overly complex, or salespeople having limited grasp of software generally.  Don't get me wrong; some CRMs are no doubt too complex, designed by techies without sufficient input from real sales teams, etc.   There are over 300 different CRM systems in the market today, and no doubt some are [...]

What CXOs should know about Digital Transformation

Digital transformation is a buzzword which has crept into the language of business in recent years, and the definition of the term varies greatly. At Innovation Vista, we define “digital transformation” as the effort to use technology to grow revenue. Digital Transformation - IT strategy insights for CXOs Digital transformation is driven by a broader view of Information Technology than its traditional goals of increasing efficiency and automation to help businesses save money and boost productivity. Today, technology has advanced in ways that allow businesses to do much more than what was possible in the past. Even in its traditional scope, IT has become a major component of most businesses' success. Most corporate executives and C-suites are comfortable with it in this shape and size, but when there’s talk of re-envisioning IT, even with the promise of greater impact, CXOs can become understandably nervous. Hesitations on Digital Transformation One of [...]

How is IT Doing? Ask Business Leadership FIRST

"We do a great job.  90% of our KPIs and projects are in the green, and we had 99.9% uptime last month..." ...Comments like this can be indicative of successful IT shops, hitting on all/most cylinders and empowering their companies to great results. ...Comments like this can also come out of IT leaders' mouths in departments which are completely failing their businesses - possibly without them even knowing it.   Wait, you say.  How could Key Performance Indicators be put in place, or projects approved, without the business being on board?  And if 90% of them are in the green isn't that a good sign?  Not necessarily.  They could very well be meaningful, but KPIs may not really measure how well IT is supporting and empowering the business.   Consider these common situations: KPIs surrounding reaction times to requests, but none addressing proactivity KPIs about bug fixes, but none measuring the [...]

By |2020-10-02T14:51:17-06:00December 2nd, 2018|Enterprise Systems, IT Leadership, Optimizing IT, Stabilizing IT|

Guidelines for Selecting & Implementing an Enterprise System

A quick list of suggestions for evaluating & implementing enterprise systems... Consider the phasing/sequencing if you’re changing more than one system.  Modern systems have multiple modules with nice integration and package pricing (if you go for an all in one), but licensing and changing everything together ratchets up risk and organizational whiplash. Integration challenges are easy to underestimate and are often ignored by business leaders.  Be wary of “best of breed” thinking.  Structure your system evaluation as a single committee with an agreed approach to minimize political risk of choosing a standalone system for HRIS, Payroll and ERP because those leaders wanted the A+ solution their team loves, rather than an A- which integrates to all the others and gives you “one throat to choke” when something goes wrong. Get to a list of finalist platforms with market research (Gartner magic quadrant, vendor input etc), maybe watching demos on Youtube, [...]

By |2020-10-02T14:49:18-06:00March 24th, 2018|Enterprise Systems|