Digital Strategy

IT Assessments

IT Assessments2019-12-27T16:39:07-06:00

Information Technology is complex, comprising multiple disciplines which require a variety of skill-sets to achieve success.

Overseeing IT can be a daunting task for business leaders who have limited time and limited expertise in one or more of the functional areas involved:

  • Infrastructure
  • Networks
  • Telecom
  • Data Centers
  • Cloud
  • Help Desks
  • Laptops, Desktops
  • Mobile Devices
  • Websites
  • Information Security
  • Licensed Software
  • Custom Software
  • Databases
  • Reports, Dashboards
  • Data science

There are many reasons an outside assessment can be helpful for business leaders trying to understand their IT platform and department:

  • Root-cause analysis of recent failures, a breach, etc.
  • Budget preparation – “what the CIO should be proposing”
  • Budget proposal review – “where the CEO should push back”
  • Transition preparation
  • Vulnerabilities analysis
  • Skill-sets gap analysis
  • Insourcing/Outsourcing analysis
  • Pre-Merger/Acquisition analysis
  • Software Buy vs. Build analysis

Assessing an IT department can be a critical early step in a revamp of an organization’s IT strategy

Our approach to Assessing IT goes far beyond simply talking to the staff in IT.  Actually, in our experience the business often has a clearer view of the effectiveness of IT than the group itself may have.  (Read our post on Why we Check with the Business FIRST when assessing IT departments…)

Providing IT Assessments is one of Innovation Vista’s core service offerings.  Please contact us if you’d like to start a conversation about how we can help you understand what you have today in your IT group, as a first step of determining where you want to take it.

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Below see some of our recent Thought Leadership on IT Assessments:

Free IT Consulting for Small Businesses Fighting Coronavirus COVID-19

Innovation Vista is offering small businesses free consulting about remote work options or other IT issues to help them keep their business moving as we all combat coronavirus COVID19 together. For many small businesses, the government's request to initiate social distancing has created a tension point between taking steps to protect their employees' (really the entire public's) health vs. changing the entire operating model of their company.  Some businesses may need advice on setting up free/cheap tools for video conferencing, screen-sharing and other collaboration.  For others, this mode of operation opens up enormous security concerns and may raise the risk of data breaches and other liabilities. We're offering a free consultation to any small business who feels stuck in this quandary or is unable to operate/support their IT systems in a remote working mode.  Please contact us if you're interested in a strategic conversation about your options. We CAN work [...]

March 19th, 2020|

Turning CRM Data into Deep Customer Insights

The world is becoming increasingly personalized.  Frequent flier numbers and customer membership programs enable companies to track consumers' buying patterns; social media platforms and digital marketing channels enable them to know even more about our preferences and lives.  The door has been opened to inappropriate uses of this information, as evidenced by the "fake news" and Facebook/Cambridge Analytica scandals from the 2016 election.  But far more commonly, companies are using customer data in legitimate to personalize their communications with customers, with significant results. Customers are happy for you to know about them According to Accenture, 83% of consumers are willing to share their data in order to enable a personalized B2C experience, and 91% say it actually impacts their buying habits.  For B2B purposes, companies have long known there is easy access to public data about them, so any gain in efficiency is welcomed from suppliers who make use of [...]

February 19th, 2020|

CRM Adoption Needs Good Leadership as Much as Good IT

Over 90% of companies with dedicated sales teams have licensed a CRM system, and yet far fewer of these companies believe their CRMs are strategic in their impact to the top and bottom lines.  Quora got double-digits responses to the question "Why do salespeople hate CRM?"  "Why do salespeople love CRM?" had not been posted as a question as of the time of this writing. Why is it so challenging to get sales teams to use CRM systems? Contrary to some other commentators on this topic, I don't believe the problem of low CRM adoption is due mainly to the systems being overly complex, or salespeople having limited grasp of software generally.  Don't get me wrong; some CRMs are no doubt too complex, designed by techies without sufficient input from real sales teams, etc.   There are over 300 different CRM systems in the market today, and no doubt some are [...]

January 16th, 2020|