The New Digital Normal of Customer Expectations
Digital disruption began well before we were all forced to practice social distancing, but recently it has advanced into sections of society that were previously slow to adopt. As more and more business is conducted online, especially from the palm of their hand, customers are beginning to distinguish between companies who provide an easy experience vs. those who have limited or no digital capabilities. This is really just a continuation of the evolution of customer preferences, and the rewarding of those who align with (or even drive) that evolution. In the not so distant past, we witnessed what can happen [...]
Escaping the Catch-22 of Post-COVID Digitalization
COVID-19 has escalated and turbo-charged digital transformation across the globe. Prior to COVID, many organizations planned to build out more options for their employees to be more productive by working remotely. They planned to create a way for customers to interact with them and buy from them online, and allow for their management teams to have dashboard views of their internal productivity and customer interactions. Most planned for these enhancements to be phased in over the next few years. Now digital transformation is a necessity for successful business in a post-COVID economy. Yet companies without those capabilities already integrated in [...]
Free IT Consulting for Small Businesses Fighting Coronavirus COVID-19
Innovation Vista is offering small businesses free consulting about remote work options or other IT issues to help them keep their business moving as we all combat coronavirus COVID19 together. For many small businesses, the government's request to initiate social distancing has created a tension point between taking steps to protect their employees' (really the entire public's) health vs. changing the entire operating model of their company. Some businesses may need advice on setting up free/cheap tools for video conferencing, screen-sharing and other collaboration. For others, this mode of operation opens up enormous security concerns and may raise the risk [...]