IT vendor oversight

Outsourced IT Oversight

Outsourced IT Oversight2020-09-29T15:36:36-06:00

Maximize Your ROI from Outsourced IT Services

The same reasons many companies choose to outsource their IT services make these vendors hard to negotiate with and challenging to oversee on an ongoing basis.

Business executives don’t have the technical knowledge or the time to spend researching alternatives proposed to them by these vendors, and as a result are often taken advantage of.

When concerns about costs or service levels arise, it can be daunting to consider switching service providers and risking the stability of the technology platform. Negotiating with very little leverage can be problematic.

Leverage IT Experts on Your Side of the Table in Negotiations and Service Monitoring

Having an experienced C-level IT consultant help you negotiate with, and monitor, your outsource service provider can make all the difference.  Our experts are familiar with the common risks in these relationships:

  • Are they charging you regular rates but providing bare bones services, creating delays in issue resolution or creating risks on stability or security?
  • Are you being taken advantage of on software or hardware pass-through purchases, or with kickbacks?
  • Are they lax in documenting your systems, making it more difficult to transition to another service provider?

Our consultant will assess your existing agreements, relationships, platform and systems to determine where improvement may be possible.

Get an Unbiased View of Your IT for About the Cost of an Entry-level Technician

  • FREE INITIAL ASSESSMENT of your IT platform & vender services
  • Review of service contracts and tech-related agreements & licenses
  • Review of service levels and overall confidence in, and performance of, IT systems
  • Key question answered: Is your IT Outsource Vendor a good partner?
  • Identify Stabilization opportunities for unreliable or insecure systems
  • Identify Cost Savings opportunities from automation & enhanced systems
  • Identify  from differentiated Tech capabilities
  • Analysis & Roadmap: How can IT be improved?
  • Vetting/consulting on all IT plans, budgets, negotiations, projects

Ensure You’re Getting the Maximum Benefits from your Outsourced IT 

  • Our consultant will engage regularly with your IT vendor to ensure services match your needs and the cost model in place
  • Our consultant will engage regularly with your leadership team and company staff to ensure they’re being supported and enabled to the fullest extent
  • Our consultant can lead your leadership team through exploration of explore potential Revenue opportunities from differentiated tech capabilities

Get your FREE ASSESSMENT and see how we can help your organization

Curious what kind of improvement we can bring to your organization’s IT Services?

Contact Us

Below see some of our recent Thought Leadership on the topics of Innovation & IT Strategy…

Business Impact – the True North for Innovation

There is a lot of hype within the business sector around emerging technologies. Talk of finding new, creative ways to solve business challenges never fails to incite a buzz within organizations, for good reason. With the right compass heading, technology can sustain or change a company’s culture, and many new technologies are emerging that promise a significant impact on business over the next few years. At times the excitement is about the technology and not its business impact Innovation is important, and powerful, and impactful, but only if it creates real business results. Without the right compass heading, forward motion is NOT progress but only wasted effort and time.  Likewise, innovation for its own sake (outside of a pure research context) is often just a drain on time and money. Instead of seeking the latest technology for its own sake, an assessment of need & opportunity is incredibly important. Innovative [...]

By |September 21st, 2020|Categories: Digital Transformation, Innovation, IT Leadership, Monetizing IT, Optimizing IT|0 Comments

Gold Nuggets of Data all over the Ground

Increasingly, how an organization views and uses their data determines their level of success, and therefore the value of the enterprise. Data can be as valuable as gold nuggets for companies, but too often it’s ignored--“left on the ground” rather than mined, gathered, and inventoried as a strategic asset. Gartner research indicates that by 2021, the vast majority of stock analysts will include “data” components in their corporate valuation models for how much structured information each company possesses and how strategically they use it.  This fact will surprise few.  And yet despite this being a well-known fact, Forrester estimates that between 2/3 and 3/4 of corporate data still goes unused in any capacity for analytics.   Care Must be Taken to Protect Your Customers’ Privacy No doubt your organization has contractual obligations and has made promises (explicit or implied) to your customers to protect ALL data which, if released, could [...]

JUST Keeping the IT Lights On = Awaiting Disruption

Is your IT just “keeping the lights on”? i.e. Are you just waiting to be disrupted? (Or did COVID already do that?) Don’t get me wrong – keeping the lights on, avoiding security breaches, even creating organizational/margin efficiency with IT – these are worthy goals. But they are TABLE STAKES in today’s pandemic economy; we go far beyond this in our proprietary Innovation framework: → STABILIZE your IT – yes “the lights need to stay on” reliably, securely, auditably → OPTIMIZE strategic trade-offs – get what you pay for, pay to your point of maximum ROIC → MONETIZE your IT – invest in tech capabilities to drive REVENUE & MARKET-SHARE Innovation Vista’s mission is to INNOVATE BEYOND EFFICIENCY for TOP-LINE IMPACT in midsize companies: → Taking market-share with tech capabilities your competitors can’t match → Enabling Digital connection not just in remote teams, but with your customers → Accelerating your [...]

The New Digital Normal of Customer Expectations

Digital disruption began well before we were all forced to practice social distancing, but recently it has advanced into sections of society that were previously slow to adopt. As more and more business is conducted online, especially from the palm of their hand, customers are beginning to distinguish between companies who provide an easy experience vs. those who have limited or no digital capabilities. This is really just a continuation of the evolution of customer preferences, and the rewarding of those who align with (or even drive) that evolution.  In the not so distant past, we witnessed what can happen to a brand that does not respond quickly to customer behaviors. Customer battles were everywhere: Blockbuster vs Netflix, and every box store vs Amazon. Now, in the tenuous aftermath of the nationwide COVID-19 economic shutdown, we are seeing other sectors being challenged to make digital the new normal, including service, [...]

Escaping the Catch-22 of Post-COVID Digitalization

COVID-19 has escalated and turbo-charged digital transformation across the globe. Prior to COVID, many organizations planned to build out more options for their employees to be more productive by working remotely. They planned to create a way for customers to interact with them and buy from them online, and allow for their management teams to have dashboard views of their internal productivity and customer interactions. Most planned for these enhancements to be phased in over the next few years. Now digital transformation is a necessity for successful business in a post-COVID economy. Yet companies without those capabilities already integrated in will struggle to build them. With the onset of social distancing measures and state mandates for keeping business fronts closed, remote work has never been more essential. It's not just for the sake of productivity, but for safety--and ultimately, worker engagement. Success is now incumbent on a company's ability to [...]

Successful Leadership in the New COVID Reality

Successful leadership in the new COVID reality will require a new approach to overcome the unforeseen challenges presented by the pandemic. So many plans for 2020 have been paused or fully abandoned in the wake of more pressing concerns. Organizations must learn to adapt, to continue finding innovative ways to carry on, to begin looking ahead. Here are a few potential traps and ways to overcome them as leaders begin rising to the challenge:   COVID changed the landscape of many aspects of our lives. The world will no longer operate like it did prior to the arrival of this virus.  Leaders should challenge their assumptions, existing plans, and business models to consider what must, or should, be different now.  The future still remains uncertain, but it is certain that many aspects of life will not return to what they were before.  Creative contingency plans will help ensure that whatever [...]

By |April 13th, 2020|Categories: Innovation, IT Leadership|0 Comments