IT vendor oversight

Outsourced IT Oversight

Outsourced IT Oversight2020-09-29T15:36:36-06:00

Maximize Your ROI from Outsourced IT Services

The same reasons many companies choose to outsource their IT services make these vendors hard to negotiate with and challenging to oversee on an ongoing basis.

Business executives don’t have the technical knowledge or the time to spend researching alternatives proposed to them by these vendors, and as a result are often taken advantage of.

When concerns about costs or service levels arise, it can be daunting to consider switching service providers and risking the stability of the technology platform. Negotiating with very little leverage can be problematic.

Leverage IT Experts on Your Side of the Table in Negotiations and Service Monitoring

Having an experienced C-level IT consultant help you negotiate with, and monitor, your outsource service provider can make all the difference.  Our experts are familiar with the common risks in these relationships:

  • Are they charging you regular rates but providing bare bones services, creating delays in issue resolution or creating risks on stability or security?
  • Are you being taken advantage of on software or hardware pass-through purchases, or with kickbacks?
  • Are they lax in documenting your systems, making it more difficult to transition to another service provider?

Our consultant will assess your existing agreements, relationships, platform and systems to determine where improvement may be possible.

Get an Unbiased View of Your IT for About the Cost of an Entry-level Technician

  • FREE INITIAL ASSESSMENT of your IT platform & vender services
  • Review of service contracts and tech-related agreements & licenses
  • Review of service levels and overall confidence in, and performance of, IT systems
  • Key question answered: Is your IT Outsource Vendor a good partner?
  • Identify Stabilization opportunities for unreliable or insecure systems
  • Identify Cost Savings opportunities from automation & enhanced systems
  • Identify  from differentiated Tech capabilities
  • Analysis & Roadmap: How can IT be improved?
  • Vetting/consulting on all IT plans, budgets, negotiations, projects

Ensure You’re Getting the Maximum Benefits from your Outsourced IT 

  • Our consultant will engage regularly with your IT vendor to ensure services match your needs and the cost model in place
  • Our consultant will engage regularly with your leadership team and company staff to ensure they’re being supported and enabled to the fullest extent
  • Our consultant can lead your leadership team through exploration of explore potential Revenue opportunities from differentiated tech capabilities

Get your FREE ASSESSMENT and see how we can help your organization

Curious what kind of improvement we can bring to your organization’s IT Services?

Below see some of our recent Thought Leadership on the topics of Innovation & IT Strategy…

Change is Faster than Ever, but Will Never Again Be This Slow

This succinct summary of the challenge of modern life is a quote from Canadian Prime Minister Justin Trudeau, from his keynote at the Davos World Economic Forum in 2018.  And although that organization tried to downplay the sentiment later that year, Trudeau's claim seems an accurate summary of our times. Change is hard for human beings; we are accustomed to a great deal of consistency from one day to another: in what is expected of us, in the tools we use to perform those duties, in how we're perceived by others and how we interact with others, in what constitutes the necessities of life, and in how we obtain those necessities.  Most of us feel we can "handle" change, but when we say that we usually mean one change at a time, and with a pause after each change before we're forced to confront the next one. The challenge today [...]

By |November 15th, 2020|Categories: Digital Transformation, Innovation, IT Leadership, Tech Disruption|0 Comments

Business Impact – the True North for Innovation

There is a lot of hype within the business sector around emerging technologies. Talk of finding new, creative ways to solve business challenges never fails to incite a buzz within organizations, for good reason. With the right compass heading, technology can sustain or change a company’s culture, and many new technologies are emerging that promise a significant impact on business over the next few years. At times the excitement is about the technology and not its business impact Innovation is important, and powerful, and impactful, but only if it creates real business results. Without the right compass heading, forward motion is NOT progress but only wasted effort and time.  Likewise, innovation for its own sake (outside of a pure research context) is often just a drain on time and money. Instead of seeking the latest technology for its own sake, an assessment of need & opportunity is incredibly important. Innovative [...]

By |October 21st, 2020|Categories: Digital Transformation, Innovation, IT Leadership, Monetizing IT, Optimizing IT|0 Comments

Virtual CIO Case Study · Paying By the Drink for the Right Wine

Buying wine by the bottle (or case) may be the most economic option to acquire it at scale, but if a bottle is beyond your means or needs, and you find the particular vintage you want, paying by the drink is the right option. And so it is with Virtual CIOs (aka Fractional CIOs/Remote CIOs/Part-time CIOs)... This quote is actually from one of our recent clients, a mid-size company who engaged our Virtual CIO service to provide IT leadership to several IT groups who had previously reported separately to the CEO.   Why Our Case Studies are Anonymous Innovation Vista does not list our clients on our website or post a "logo page"; we do not issue press releases to announce client signings or project successes.  This policy is an important extension of our care and protection of our clients' strategies, in order to avoid letting their competitors know anything [...]

Gold Nuggets of Data all over the Ground

Increasingly, how an organization views and uses their data determines their level of success, and therefore the value of the enterprise. Data can be as valuable as gold nuggets for companies, but too often it’s ignored--“left on the ground” rather than mined, gathered, and inventoried as a strategic asset. Gartner research indicates that by 2021, the vast majority of stock analysts will include “data” components in their corporate valuation models for how much structured information each company possesses and how strategically they use it.  This fact will surprise few.  And yet despite this being a well-known fact, Forrester estimates that between 2/3 and 3/4 of corporate data still goes unused in any capacity for analytics.   Care Must be Taken to Protect Your Customers’ Privacy No doubt your organization has contractual obligations and has made promises (explicit or implied) to your customers to protect ALL data which, if released, could [...]

Nurturing a Culture of Innovation

“Companies must innovate or die”.  “Record-setting innovation investments poised to disrupt many industries”.  Headlines like these proliferate business journals and have become calls to action for boards of directors. On the other hand, we are in the midst of a pandemic which already broadsided the economy once, and threatens more impact from heightened consumer and business caution, forced lockdowns, and high costs of preventative measures until a vaccine solution is available at scale. We’re in an unprecedented time of change and challenge; it’s easy for business leaders today to feel stuck between a proverbial rock and hard place.  And yet, in the midst of these strange days – and in some ways because of them – it is in fact possible for companies to innovate without decimating their P&L.   Innovation isn’t a Task to Check off - it’s the Outgrowth of a Culture of Collaboration and Teamwork   Innovation [...]

By |July 17th, 2020|Categories: Innovation, IT Leadership|0 Comments

The New Digital Normal of Customer Expectations

Digital disruption began well before we were all forced to practice social distancing, but recently it has advanced into sections of society that were previously slow to adopt. As more and more business is conducted online, especially from the palm of their hand, customers are beginning to distinguish between companies who provide an easy experience vs. those who have limited or no digital capabilities. This is really just a continuation of the evolution of customer preferences, and the rewarding of those who align with (or even drive) that evolution.  In the not so distant past, we witnessed what can happen to a brand that does not respond quickly to customer behaviors. Customer battles were everywhere: Blockbuster vs Netflix, and every box store vs Amazon. Now, in the tenuous aftermath of the nationwide COVID-19 economic shutdown, we are seeing other sectors being challenged to make digital the new normal, including service, [...]

Go to Top