IT vendor oversight

Outsourced IT Oversight

Outsourced IT Oversight Services2021-04-09T05:08:55-06:00

Maximize Your ROI from Outsourced IT Services

The same reasons many companies choose to outsource their IT services make these vendors hard to negotiate with and challenging to oversee on an ongoing basis.

Business executives don’t have the technical knowledge or the time to spend researching alternatives proposed to them by these vendors, and as a result are often taken advantage of.

When concerns about costs or service levels arise, it can be daunting to consider switching service providers and risking the stability of the technology platform. Negotiating with very little leverage can be problematic.

Leverage IT Experts on Your Side of the Table in Negotiations and Service Monitoring

Having an experienced C-level IT consultant help you negotiate with, and monitor, your outsource service provider can make all the difference.  Our experts are familiar with the common risks in these relationships:

  • Are they charging you regular rates but providing bare bones services, creating delays in issue resolution or creating risks on stability or security?
  • Are you being taken advantage of on software or hardware pass-through purchases, or with kickbacks?
  • Are they lax in documenting your systems, making it more difficult to transition to another service provider?

Our consultant will assess your existing agreements, relationships, platform and systems to determine where improvement may be possible.

Get an Unbiased View of Your IT for About the Cost of an Entry-level Technician

  • FREE INITIAL ASSESSMENT of your IT platform & vender services
  • Review of service contracts and tech-related agreements & licenses
  • Review of service levels and overall confidence in, and performance of, IT systems
  • Key question answered: Is your IT Outsource Vendor a good partner?
  • Identify Stabilization opportunities for unreliable or insecure systems
  • Identify Cost Savings opportunities from automation & enhanced systems
  • Identify  from differentiated Tech capabilities
  • Analysis & Roadmap: How can IT be improved?
  • Vetting/consulting on all IT plans, budgets, negotiations, projects

Ensure You’re Getting the Maximum Benefits from your Outsourced IT 

  • Our consultant will engage regularly with your IT vendor to ensure services match your needs and the cost model in place
  • Our consultant will engage regularly with your leadership team and company staff to ensure they’re being supported and enabled to the fullest extent
  • Our consultant can lead your leadership team through exploration of explore potential Revenue opportunities from differentiated tech capabilities

Get your FREE ASSESSMENT and see how we can help your organization

Curious what kind of improvement we can bring to your organization’s IT Services?

Below see some of our recent Thought Leadership on the topics of Innovation & IT Strategy…

Not All Brainstorms are Created Equal

Wikipedia gives this summary and definition of brainstorming: Brainstorming is a group creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members. In other words, brainstorming is a situation where a group of people meet to generate new ideas and solutions around a specific domain of interest by removing inhibitions. People are able to think more freely and they suggest as many spontaneous new ideas as possible. All the ideas are noted down without criticism and after the brainstorming session the ideas are evaluated. It's a powerful concept, first articulated by Alex Faickney Osborn in his 1967 book Applied Imagination, which had multiple followup editions through the 1970's. As with many powerful concepts, though, the specifics of implementation matter. The traditional approach to Brainstorming can fall victim to human nature We love the power of brainstorming, but [...]

By |March 31st, 2021|Categories: Innovation, IT Leadership|0 Comments

Why the IT Bar is Usually Set Too Low

The IT bar is set too low by business leaders Most CEOs and COOs spend their days trying to increase revenue and market share, while most CFOs spend their time optimizing their company’s balance sheet and ensuring that accounting is handled correctly. None of these top executives have the time or the background to focus their efforts on IT, even though all of them need it in order to achieve their goals. Without the context and knowledge of what is possible and what the paths to innovation should be, it is difficult for business executives to set, or even to push for, a vision for the full impact of technology. The bar is also set too low by IT leaders There is a misconception within many corporations that IT is merely backup and tech support for other departments. CIOs are often disincentivized to go beyond operating their platforms reliably, securely, [...]

By |February 19th, 2021|Categories: Innovation, IT Leadership, Monetizing IT, Optimizing IT, Tech Disruption|0 Comments

Change is Faster than Ever, but Will Never Again Be This Slow

This succinct summary of the challenge of modern life is a quote from Canadian Prime Minister Justin Trudeau, from his keynote at the Davos World Economic Forum in 2018.  And although that organization tried to downplay the sentiment later that year, Trudeau's claim seems an accurate summary of our times. Change is hard for human beings; we are accustomed to a great deal of consistency from one day to another: in what is expected of us, in the tools we use to perform those duties, in how we're perceived by others and how we interact with others, in what constitutes the necessities of life, and in how we obtain those necessities.  Most of us feel we can "handle" change, but when we say that we usually mean one change at a time, and with a pause after each change before we're forced to confront the next one. The challenge today [...]

By |November 15th, 2020|Categories: Digital Transformation, Innovation, IT Leadership, Tech Disruption|0 Comments

Business Impact – the True North for Innovation

There is a lot of hype within the business sector around emerging technologies. Talk of finding new, creative ways to solve business challenges never fails to incite a buzz within organizations, for good reason. With the right compass heading, technology can sustain or change a company’s culture, and many new technologies are emerging that promise a significant impact on business over the next few years. At times the excitement is about the technology and not its business impact Innovation is important, and powerful, and impactful, but only if it creates real business results. Without the right compass heading, forward motion is NOT progress but only wasted effort and time.  Likewise, innovation for its own sake (outside of a pure research context) is often just a drain on time and money. Instead of seeking the latest technology for its own sake, an assessment of need & opportunity is incredibly important. Innovative [...]

By |October 21st, 2020|Categories: Digital Transformation, Innovation, IT Leadership, Monetizing IT, Optimizing IT|0 Comments

Virtual CIO Case Study · Paying By the Drink for the Right Wine

Buying wine by the bottle (or case) may be the most economic option to acquire it at scale, but if a bottle is beyond your means or needs, and you find the particular vintage you want, paying by the drink is the right option. And so it is with Virtual CIOs (aka Fractional CIOs/Remote CIOs/Part-time CIOs)... This quote is actually from one of our recent clients, a mid-size company who engaged our Virtual CIO service to provide IT leadership to several IT groups who had previously reported separately to the CEO.   Why Our Case Studies are Anonymous Innovation Vista does not list our clients on our website or post a "logo page"; we do not issue press releases to announce client signings or project successes.  This policy is an important extension of our care and protection of our clients' strategies, in order to avoid letting their competitors know anything [...]

Gold Nuggets of Data all over the Ground

Increasingly, how an organization views and uses their data determines their level of success, and therefore the value of the enterprise. Data can be as valuable as gold nuggets for companies, but too often it’s ignored--“left on the ground” rather than mined, gathered, and inventoried as a strategic asset. Gartner research indicates that by 2021, the vast majority of stock analysts will include “data” components in their corporate valuation models for how much structured information each company possesses and how strategically they use it.  This fact will surprise few.  And yet despite this being a well-known fact, Forrester estimates that between 2/3 and 3/4 of corporate data still goes unused in any capacity for analytics.   Care Must be Taken to Protect Your Customers’ Privacy No doubt your organization has contractual obligations and has made promises (explicit or implied) to your customers to protect ALL data which, if released, could [...]

Go to Top