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The New Digital Normal of Customer Expectations

The New Digital Normal of Customer Expectations

  • Post author:Editorial Staff
  • Post published:
  • Post category:Digital Transformation/Innovation/Monetizing IT/Optimizing IT

The advent of the new digital normal means understanding that customer expectations are no longer shaped by traditional standards, but by the best experiences they encounter across the digital spectrum.…

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Escaping the Catch-22 of Post-COVID Digitalization

Escaping the Catch-22 of Post-COVID Digitalization

  • Post author:Avrie Roberts
  • Post published:
  • Post category:Stabilizing IT/Digital Transformation/Innovation/IT Leadership/Optimizing IT

COVID-19 has escalated and turbo-charged digital transformation across the globe. Prior to COVID, many organizations planned to build out more options for their employees to be more productive by working…

Continue ReadingEscaping the Catch-22 of Post-COVID Digitalization
Successful Leadership in the New COVID Reality

Successful Leadership in the New COVID Reality

  • Post author:Avrie Roberts
  • Post published:
  • Post category:Innovation/IT Leadership

Successful leadership in the new COVID reality will require a new approach to overcome the unforeseen challenges presented by the pandemic. So many plans for 2020 have been paused or…

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Turning CRM Data into Deep Customer Insights

Turning CRM Data into Deep Customer Insights

  • Post author:Editorial Staff
  • Post published:
  • Post category:Artificial Intelligence/Data & Analytics/Digital Transformation/Enterprise Systems/Innovation

The world is becoming increasingly personalized.  Frequent flier numbers and customer membership programs enable companies to track consumers' buying patterns; social media platforms and digital marketing channels enable them to…

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CRM Adoption Needs Good Leadership as Much as Good IT

CRM Adoption Needs Good Leadership as Much as Good IT

  • Post author:Editorial Staff
  • Post published:
  • Post category:Artificial Intelligence/Data & Analytics/Digital Transformation/Enterprise Systems/Innovation/IT Leadership/Monetizing IT/Optimizing IT

Over 90% of companies with dedicated sales teams have licensed a CRM system, and yet far fewer of these companies believe their CRMs are strategic in their impact to the…

Continue ReadingCRM Adoption Needs Good Leadership as Much as Good IT
What CXOs should know about Digital Transformation

What CXOs should know about Digital Transformation

  • Post author:Jeff Roberts
  • Post published:
  • Post category:Digital Transformation/Enterprise Systems/Innovation/IT Leadership/Monetizing IT/Optimizing IT/Tech Disruption

Digital transformation is a buzzword which has crept into the language of business in recent years, and the definition of the term varies greatly. At Innovation Vista, we define “digital…

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Need an Expert Speaker on Innovation?

Need an Expert Speaker on Innovation?

  • Post author:Editorial Staff
  • Post published:
  • Post category:Innovation/IT Leadership/News

Searching for a keynote speaker for your conference or seminar? Looking for an expert on Innovation or IT strategy to stoke the creative fires of your group?

Continue ReadingNeed an Expert Speaker on Innovation?
Innovation – The Great Equalizer

Innovation – The Great Equalizer

  • Post author:Avrie Roberts
  • Post published:
  • Post category:Innovation

For small and midsize companies competing against large competitors, it can often feel like they are set up to fail. The competitors may have stronger purchasing power, economies of scale,…

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Transformation Needs the Top, Even if it Doesn’t Start There

Transformation Needs the Top, Even if it Doesn’t Start There

  • Post author:Avrie Roberts
  • Post published:
  • Post category:Digital Transformation/Innovation/IT Leadership

No matter where the vision for innovation comes from, the board and CEO must support and evangelize transformation for it to succeed. If the board and CEO don't fully grasp…

Continue ReadingTransformation Needs the Top, Even if it Doesn’t Start There
Step 1 to Swimming in the Digital Pool · Get in the Water

Step 1 to Swimming in the Digital Pool · Get in the Water

  • Post author:Avrie Roberts
  • Post published:
  • Post category:Digital Transformation/Innovation/IT Leadership

Do you have a vision for the potential of technology to impact your company's future, but lack the details to make specific proposals? Part of leadership is seeing the need…

Continue ReadingStep 1 to Swimming in the Digital Pool · Get in the Water
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