Customer Service Agents will Never Take Notes Again
The day is coming far sooner than most people expect. The rapid evolution of artificial intelligence (AI) is set to transform the customer service landscape in ways we are only…
Turning IT into a Profit Center · Client Success Story
Innovation Vista keeps our past clients and partnerships confidential. Unless you choose to publicize our joint work, the public - and specifically your competitors - will not know you are…
Starting Small Doesn’t Mean Having Small Horizons · The Case of Oak Street Health
There is a version of "start small" that is timid — a retreat from ambition dressed up as prudence. And there is a version that is strategic — a deliberate…
Innovation Vista honored as one of Top 5 Most Disruptive Companies
Innovation Vista regularly helps our clients disrupt their industries with unique IT capabilities which create competitive advantage, rewriting the rules for supply/delivery/pricing in their sectors. This makes a recent award…
Navigating Business & IT at the Inflection Point
In an age where technological advancements unfold at an unprecedented pace, business leaders face the enormous task of keeping their organizations moving smoothly through these turbulent waters. The key to…
Accelerating ROI · the Flywheel Effect of Digital Investments
In today's dynamic digital landscape, the stakes for successful digital transformation have never been higher. The promise of increased efficiency, agility, and competitiveness has propelled businesses into substantial "digitalization" investments…
The Power of Personalization · Progressive Insurance
What if you priced risk based on how people actually drive? In 2011, Progressive Insurance was a mid-tier player in a commodity market - about 10x smaller than their size…
A Bottom-Up Path to Innovation – Obviate your Open Jobs
In many industries in the modern business environment, Digital Transformation is no longer an option - it's a necessity. Amid this shift, organizations must thoughtfully decide where to direct their…
AI · Solutions in Search of the Right Problems
Machine Learning, Neural Networks, Natural Language Processing, Vision AI, and Generative AI have been in development for many years now, but recently the technology is receiving more attention, business usage,…
The Power of Collective Intelligence · LEGO’s Turnaround
In 2003, LEGO was hemorrhaging cash. Revenue sat around $800 million and falling; the company was burning through reserves fast enough that bankruptcy was a genuine conversation in the boardroom.…