Tourism in 2040 · More Travelers, Far Fewer Middlemen
Five scenarios for the tourism industry, the probabilities behind each, and the indicators that will tell you which future is arriving Bottom-line first: tourism is not going to shrink. We…
Analytics Maturity in Tourism · Analyzing our 2026 Mid-market Survey
Tourism's competitive dynamics hinge on rapid personalization and operational agility. Customer expectations have shifted decisively toward bespoke experiences; margin compression from OTAs and competition pressure operators to extract every dollar…
What Hospitality Taught Me About Enterprise Technology and Why the Lessons Travel
by Martin Bookallil, CIO & CTO Advisor The organisations most likely to disrupt your industry are probably not studying it. They are watching an adjacent industry solve the same structural…
Mitigating the AI Agent Audit Gap Under SOC-2
Most enterprise guidance on AI agent governance is written for one of two audiences. Either it assumes the strictest possible regulatory regime (healthcare, defense, banking) and treats every control surface…