Your Help Desk is more Strategic than You Think
Business executives, and even some CIOs, often look at a help desk as a necessity with limited impact potential. This attitude drives a mindset of cost control. After all, if…
Innovation Capital · Beyond “Last year + x%” IT Budgeting
Preparing the annual budget is an exercise many tech leaders dread. There is tedious work required to inventory needs, project growth, and gather quotes for those costs, even in a…
Microsoft throws open the RPA door, makes Power Automate Free
Microsoft created some waves in the Robotic Process Automation (RPA) space this week, with the announcement at their
Why the IT Bar is Usually Set Too Low
The IT bar is set too low by business leaders Most CEOs and COOs spend their days trying to increase revenue and market share, while most CFOs spend their time…
Broadening Minds on the Business Potential of IT
Our founder Jeff Roberts was honored to be interviewed by Corey Prator, founder of Consortium Partners, about our purpose
Business Impact – the True North for Innovation
There is a lot of hype within the business sector around emerging technologies. Talk of finding new, creative ways to solve business challenges never fails to incite a buzz within…
Virtual CIO Case Study · Paying By the Drink for the Right Wine
Buying wine by the bottle (or case) may be the most economic option to acquire it at scale, but if a bottle is beyond your means or needs, and you…
The New Digital Normal of Customer Expectations
The advent of the new digital normal means understanding that customer expectations are no longer shaped by traditional standards, but by the best experiences they encounter across the digital spectrum.…
Escaping the Catch-22 of Post-COVID Digitalization
COVID-19 has escalated and turbo-charged digital transformation across the globe. Prior to COVID, many organizations planned to build out more options for their employees to be more productive by working…
CRM Adoption Needs Good Leadership as Much as Good IT
Over 90% of companies with dedicated sales teams have licensed a CRM system, and yet far fewer of these companies believe their CRMs are strategic in their impact to the…