You Pay Them, but your MSP Works for their Program OEMs, Not You
There is a question that almost no mid-market CEO thinks to ask their Managed Service Provider, and it is the single most important question in the relationship: "Who else pays…
Customer Service Agents will Never Take Notes Again
The day is coming far sooner than most people expect. The rapid evolution of artificial intelligence (AI) is set to transform the customer service landscape in ways we are only…
The Easiest Choice · Hand-picked IT Consultant or Next One off the Bench?
Companies face a complex spectrum of options when they go to the market for IT consulting. There are more than half a million IT consulting firms in the U.S. alone.…
Accelerating ROI · the Flywheel Effect of Digital Investments
In today's dynamic digital landscape, the stakes for successful digital transformation have never been higher. The promise of increased efficiency, agility, and competitiveness has propelled businesses into substantial "digitalization" investments…
The Art & Science of Turning Around an IT Department
The first thing to say in an article about the art & science of the turnaround of an IT department is that there's no way to write a single article…
How to Find Impactful AI Projects for your Company
In a previous post, we noted how the exploding hype over artificial intelligence (AI) has raised awareness of these powerful capabilities, often AHEAD of the identification of needs and opportunities…
A Bottom-Up Path to Innovation – Obviate your Open Jobs
In many industries in the modern business environment, Digital Transformation is no longer an option - it's a necessity. Amid this shift, organizations must thoughtfully decide where to direct their…
AI · Solutions in Search of the Right Problems
Machine Learning, Neural Networks, Natural Language Processing, Vision AI, and Generative AI have been in development for many years now, but recently the technology is receiving more attention, business usage,…
What Is(n’t) Digital Transformation?
"Digital Transformation? - Oh yeah, we did that in the early days of the pandemic. Good stuff." thousands of CXOs across the world Digital Transformation is the ultimate buzzword.…
The Five Highest-Leverage Activities of a CIO
The role of Chief Information Officer (CIO, or Chief Technology Officer, CTO) is among the most complex challenging roles in the C-suite. This is true whether a CIO accepts the…