Don’t TiVo it: The Wrong Questions Stop Innovation at Efficiency
Few companies in the history of consumer technology have owned a moment the way TiVo did. Founded in 1997 and shipping its first DVR on March 31, 1999, TiVo didn't…
The Journey from Stability to Optimization
When the Fires Are Out, the Real Work Begins There is a particular organizational delusion that sets in after a hard-won stretch of IT stability. Systems are up. Helpdesk tickets…
The Journey from Crisis to Stability
When Your Tech Breaks, What You Do in the First 60 Minutes Defines Everything That Follows Every IT leader remembers their first real crisis. Not the minor outage that resolved…